Terms of service

These terms are between VVS Education Pty Ltd, trading as Pluto Academy (“we”, “us”), and you as a user of the vvsacademy.com.au website, accounts, bookings, event registration, learning tools and related services. Creating an account or using the services means you accept these terms and our privacy policy.

The services are in a beta phase. Features, Stars pricing and event plans may change; changes are announced on the website or through your account, and bookings or registrations already made are handled under the rules in force when they were made.

One person, one account. Register with accurate, reachable details and verify your email. Your name, email and phone number are used to confirm lessons and event arrangements, so keep them current.

Keep your login details safe. Actions taken under your account are treated as yours. Contact us immediately if someone else is using it.

The services are intended for Foundation and equivalent students. Users under 15 need a parent or guardian’s consent, and the guardian is responsible for bookings and registrations made on that account.

Stars are prepaid credits for booking tutoring and registering for events. After you pay us offline (for example by bank transfer), an admin credits the matching Stars to your account. The website itself does not take online payments.

Every Stars movement and its reason is shown in your account. If you believe an entry is wrong, contact us within 30 days so we can check it.

• Stars have no cash value, cannot be transferred to another account and cannot be redeemed for cash unless the law requires it.
• Welcome or promotional Stars are promotional credit and can only be used for services on this site.
• The Stars cost of each lesson and event is shown before you confirm, and is deducted as soon as you confirm.

A booking deducts Stars and is confirmed as soon as you confirm it; the tutor contacts you before the lesson to settle details. You can review bookings, upload files and cancel from “My bookings”.

Cancellation 6 or more hours before the lesson refunds 80% of that booking’s Stars (20% is a handling fee). Cancellation within 6 hours, or not attending, is not refunded. To reschedule, cancel and book again; the same rules apply.

If the tutor cancels or does not attend, we refund the booking’s Stars in full and help you rebook. Lesson materials are for your personal study only.

Events are priced in Stars, deducted when you register. Once the group-fill target is reached we lock the event date and notify registrants; registration stays open after that.

Before the group fills you may cancel at any time from “Event registrations” for a full Stars refund. After the group fills you may cancel until 00:00 Sydney time on the event day, also with a full refund. From the event day onwards self-service cancellation closes; contact us for exceptional cases.

We may postpone or cancel an event for weather, venue, safety or attendance reasons, in which case Stars are refunded in full. Follow venue rules and staff instructions and take reasonable care of your own safety and belongings. Some events use third-party games or venues; their rules and rights notices are set out on the event page.

The GPA calculator, grade prediction, pathway predictor and application assistant produce estimates from what you enter and from published admission material. They are for guidance only and are not formal advice about schools, universities or migration. Admission requirements are those published by each institution for the relevant year; verify them before deciding.

When AI learning features (diagnosis, per-question explanations, similar-question practice) are enabled, each use requires your separate consent. AI output can be wrong and is a study aid only; marks and correct answers for objective questions come from the question bank’s marking rules and are never changed by AI.

The practice bank is in beta. Questions, marking and features may change. Please do not share question content outside the service.

Lesson materials, questions, solutions, copy, images and software on the site are owned by or licensed to us and are for your personal study. Do not copy, distribute, scrape or use them commercially.

Files and information you upload (such as pre-lesson files or event details) remain yours. You allow us to store them, show them to the relevant tutor or staff and handle them under the privacy policy in order to provide the service. Do not upload content you have no right to share.

When using the services, do not:

• impersonate someone else, create multiple accounts or give false information;
• harass or abuse tutors, staff or other users;
• interfere with the site, bypass access controls or scrape data automatically;
• use the services for cheating, impersonated exams or anything unlawful.

Our services come with guarantees under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies a consumer guarantee that cannot lawfully be excluded.

To the extent the law allows, our liability for a service is limited to supplying it again or refunding the Stars charged for it. We are not liable beyond that for loss caused by third-party venues, game platforms or network services, or for interruptions and defects during the beta phase.

Tutoring and tools support your study and planning; they do not guarantee any exam result, admission or visa outcome.

You may stop using the services at any time and ask us to delete your account through the contact page. Please settle upcoming bookings and events first.

If you breach these terms we may suspend or close your account; bookings and registrations on a closed account follow the cancellation rules above. If we discontinue a service we will give notice and explain how unused Stars are handled.

These terms are governed by the law of New South Wales, Australia. Raise any dispute through our contact page first; we respond within 30 days and try to resolve it with you. If that fails, the courts of New South Wales or the relevant consumer protection body may deal with it.

We may update these terms when our services, pricing or legal obligations change, and will update the “Last updated” date on this page; material changes are announced on the website or through your account. Continuing to use the services after an update means you accept the new terms.

The Chinese and English versions have the same meaning. If they differ, the version that better reflects both parties’ intent applies.